Our Latest COVID-19 Policy and Updates
Following the continuation of the Coronavirus outbreak, COVID-19, worldwide, and in addition to the previously released policy for cancellations we wish to reassure our travel partners that in times of uncertainty the safety and wellbeing of our guests is our highest priority.
Please read our Reopening Protocols and Procedures to ensure a safe, enjoyable holiday experience for all at https://www.theromanticholiday.com/covid19/protocols
Following the announcement of the reduction and cancellation of flights from key source destinations,
Rendezvous resort will now be unable to open as of the 31st October 2020 as previously anticipated.
At this current time, it is planned to reopen to guests from 17th November 2020.
We are delighted to advise all guests due to arrive at Rendezvous prior to the 17th November 2020 will
be given a complimentary upgrade to sister resort BodyHoliday. For no extra cost, guests will receive not
only the same exemplary service and experience that they would have been enjoying at Rendezvous but
also an extensive range of activities, dining options and a daily spa treatment per person every day.
Currently as mandated by St Lucia government guests will be required to present a negative COVID-19
PCR test taken within 7 days of travel. This will need to be registered online at www.stlucia.org and well
as via the resort’s webroom prior to departure. Any guests showing symptoms on arrival will be retested and required to remain in quarantine for 24 – 48 hours, or until test results are received. Should this policy change then further communication will be issued. Once submitting to the government website guests must ensure they receive confirmation of travel back before they travel.
Guests will need to register in the Rendezvous webroom at www.webroomguest.theromanticholiday.com and complete their certificate upload as well as check in online to enable a contactless and seamless check in process. This platform will be available from the 1st November 2020.
Upon opening, all facilities will be available, although adhering to physical distancing and special
protocols to ensure the health and safety of both our guests and team members.
Any cancellation request received that does not meet the above criteria will still incur the applicable
cancellation terms as booked. Any exception requests will be reviewed and considered solely on a case
by case basis.
The above will only be applicable for any guests due to arrive up until the 30th September 2020. Should
this position change in the meantime a further statement will be issued.
The cancellation policy for any guests already booked and due to arrive post 17th November 2020 until the 15th December 2020, will be extended to 7 days prior to arrival. Following initial deposit, any guests wishing to cancel their reservation will be able to do so with no penalty up to 7 days prior to arrival.
Guests due to arrive prior to the 15th December 2020 that wish to defer their travel and move their date
may also be permitted to do so subject to availability of requested dates and must be the same duration
and room category as the travel originally booked in order to incur no additional charges. Rebooking
between the 21st December 2020 and the 5th January will incur supplemented charges.
We recognise that choosing to travel during this time can be a difficult decision and to help guests and to support our travel partners our resorts have implemented our Travel with Confidence Policy which will allow any guests making new reservations until 15th December 2020 to cancel without penalty within 7 days of arrival should they no longer wish to travel.
This policy is only applicable to new bookings made until the 15th December 2020 for travel until 30
April 2021 and does not apply to any existing bookings or groups. Existing Bookings, or those made after
15th December 2020, will remain subject to our previously released cancellation policy.
In addition to the above flexible cancellation policy, for all new bookings made before the 15th December 2020 for travel until the 21st December, a reduced deposit of only 1 night will be required at the time of booking to secure the reservation. Balance payments to be made as per usual terms and conditions.
