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Our Latest COVID-19 Policy and Updates

Following the continuation of the Coronavirus outbreak, COVID-19, worldwide, and in addition to the previously released policy for cancellations we wish to reassure our travel partners that in times of uncertainty the safety and wellbeing of our guests is our highest priority.

Please read our Reopening Protocols and Procedures to ensure a safe, enjoyable holiday experience for all at https://www.theromanticholiday.com/covid19/protocols

Following the announcement of the reduction and cancellation of flights from key source destinations, both BodyHoliday and Rendezvous resorts will now be unable to open as of the 1st September as previously anticipated. At this current time, it is planned for BodyHoliday to reopen to guests from 1st October 2020. Rendezvous is due to reopen to guests from the 31st October 2020.

We are delighted to advise all guests due to arrive at Rendezvous from the 1 – 31st October 2020 will be given a complimentary upgrade to sister resort BodyHoliday. For no extra cost, guests will receive not only the same exemplary service and experience that they would have been enjoying at Rendezvous but also an extensive range of activities, dining options and a daily spa treatment per person every day

Currently as mandated by St Lucia government guests will be required to present a negative COVID-19 PCR test taken within 7 days of travel. This will need to be registered online at www.stlucia.org prior to departure. Any guests showing symptoms on arrival will be re-tested and required to remain in quarantine for 24 – 48 hours, or until test results are received. Should this policy change then further
communication will be issued.

Upon opening, all facilities at both BodyHoliday and Rendezvous resorts will be available, although adhering to social distancing and special protocols to ensure the health and safety of both our guests and team members. These protocols will be available in full to view by the end of July 2020 on our dedicated website page at https://www.thebodyholiday.com/covid19/.

Any guests not able to travel in September due to the extended closure of BodyHoliday and Rendezvous Resorts, will be issued a Refund Credit Note which will grant a waiver of the standard cancellation charges and allow guests to rebook within 12 months of original travel dates. Any credit notes that have not been redeemed within 12 months will be granted a full refund on request after 6 month of issue or at the expiration of the Refund Credit Note.

The rebooked dates will be granted subject to availability and must be the same duration and room category as the travel originally booked in order to incur no additional charges. Rebooking between the 21st December 2020 and the 5th January will incur supplemented charges.

Any cancellation request received that does not meet the above criteria will still incur the applicable cancellation terms as booked. Any exception requests will be reviewed and considered solely on a case by case basis.

The above will only be applicable for any guests due to arrive up until the 30th September 2020. Should this position change in the meantime a further statement will be issued.

The cancellation policy for any guests already booked and due to arrive post 1st October 2020 until the 30th November 2020, will be extended to 7 days prior to arrival. Following initial deposit, any guests wishing to cancel their reservation will be able to do so with no penalty up to 7 days prior to arrival.
Guests due to arrive prior to the 30th October 2020 that wish to defer their travel and move their date may also be permitted to do so subject to availability of requested dates and must be the same duration and room category as the travel originally booked in order to incur no additional charges. Rebooking between the 21st December 2020 and the 5th January will incur supplemented charges.

We recognise that choosing to travel during this time can be a difficult decision and to help guests and to support our travel partners our resorts have implemented our Travel with Confidence Policy which will allow any guests making new reservations until 30th September 2020 to cancel without penalty within 7 days of arrival should they no longer wish to travel.
This policy is only applicable to new bookings made until the 30th September 2020 for travel until 30 April 2021 and does not apply to any existing bookings or groups. Existing Bookings, or those made after 30th September 2020, will remain subject to our previously released cancellation policy.
In addition to the above flexible cancellation policy, for all new bookings made before the 30th September 2020 for travel until the 21st December, a reduced deposit of only 1 night will be required at the time of booking to secure the reservation. Balance payments to be made as per usual terms and conditions.

For any questions or queries please do not hesitate to contact [email protected] who would be happy to offer any further clarification required.

Regards

Rebecca Platt, Director of Sales & Marketing

HALLOWEEN
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