Our Latest COVID-19 Policy and Updates
Following the continuation of the Coronavirus outbreak, COVID-19, worldwide, and in addition to the previously released policy for cancellations we wish to reassure our travel partners that in times of uncertainty the safety and wellbeing of our guests is our highest priority.
Please read our Reopening Protocols and Procedures to ensure a safe, enjoyable holiday experience for all at https://www.theromanticholiday.com/covid19/protocols
Currently as mandated by St Lucia government guests will be required to submit a negative COVID-19 PCR test taken within 7 days of travel. This will need to be registered online at www.stlucia.org and well as via the resort’s webroom at www.webroomguest.theromanticholiday.com prior to departure. Any guests showing symptoms on arrival will be re-tested and required to remain in quarantine for 24 – 48 hours, or until test results are received. Should this policy change then further communication will be issued. Once submitting to the government website guests must ensure they receive confirmation of acceptance to travel back before they depart.
Guests will also need to register in the Rendezvous webroom and complete their certificate upload as
well as check in online to enable a contactless and seamless check in process. This platform will be
available from the 1st February 2021.
Upon opening, all facilities will be available, although adhering to physical distancing and special
protocols to ensure the health and safety of both our guests and team members. These protocols are
available to view on our website at https://www.theromanticholiday.com/covid19/protocols/.
The cancellation policy for any guest already booked and due to arrive post 5th January 2021 until the 12th February 2021, will be extended to 7 days prior to arrival. Following initial deposit, any guests wishing to cancel their reservation will be able to do so with no penalty up to 7 days prior to arrival. Guests due to arrive prior to the 31st January 2021 that wish to defer their travel and move their date may also be permitted to do so, subject to availability of requested dates, and must be the same duration and room category as the travel originally booked in order to incur no additional charges.
Any cancellation request received that does not meet the above criteria will still incur the applicable
cancellation terms as booked. Any exception requests will be reviewed and considered solely on a case
by case basis.
The above will only be applicable for any guests due to arrive up until the 12th February 2021. Should this
position change in the meantime a further statement will be issued.
Any cancellation request received that does not meet the above criteria will still incur the applicable
cancellation terms as booked. Any exception requests will be reviewed and considered solely on a case
by case basis.
The above will only be applicable for any guests due to arrive up until the 12th February 2021. Should
this position change in the meantime a further statement will be issued.
We recognise that choosing to travel during this time can be a difficult decision and to help guests and to support our travel partners our resorts have implemented our Travel with Confidence Policy which will allow any guests making new reservations until 28th February 2021 to cancel without penalty within 7 days of arrival should they no longer wish to travel. This policy is only applicable to new bookings made until the 31st January 2021 for travel until 30 April 2021 and does not apply to any existing bookings or groups. Existing bookings, or those made after 28th February 2021, will remain subject to our previously released cancellation policy.
In addition to the above flexible cancellation policy, for all new bookings made before the 28th February 2021 for travel until the 31st August 2021, a reduced deposit of only 1 night will be required at the time of booking to secure the reservation. Balance payments to be made as per usual terms and conditions.
