Our Latest COVID-19 Policy and Updates
Following the continuation of the Coronavirus outbreak, COVID-19, worldwide, and in addition to the previously released policy for cancellations we wish to reassure our travel partners that in times of uncertainty the safety and wellbeing of our guests is our highest priority.
Please read our Reopening Protocols and Procedures to ensure a safe, enjoyable holiday experience for all at https://www.theromanticholiday.com/covid19/protocols
We are now delighted to announce the reopening of the resort to our valued guests from Friday 7th May 2021 for Rendezvous.
Due to the extended closure, any guest due to arrive prior to the 7th May 2021 for Rendezvous will be able to rebook at the same rate for travel up to 12 months of original travel date (excluding 20th December 2021 – 8th January 2022), subject to availability.
We recognize that choosing to travel during this time can be a difficult decision and to help guests and to support our travel partners our resorts have implemented our Travel with Confidence Policy which will allow any guests making new reservations to have a flexible cancellation policy.
This policy is only applicable to existing or new bookings made until the 31st May 2021.
As we are all aware of the uncertainties of the current times, we understand that due to some circumstances out of our control it may not be possible to travel as planned. Under the below highlighted exemptions, should travel need to be cancelled or postponed then we will issue either a full refund or credit note to the value of any deposit/payments made.
Circumstances where the cancellation policy will be waived are as follows:
– Receipt of a positive PCR COVID test result within 5 days prior to arrival
– Country or origin placed on lockdown prohibiting travel
– Any other official government mandate that prohibits travel
For guests requiring a negative COVID-19 test before returning to their home country, then testing will be provided onsite at Rendezvous. The rapid antigen test which is accepted in the UK, US and Canada as sufficient evidence for re-entry, will be provided to all guest FREE OF CHARGE. If further PCR testing is required, then this will be charged at $200 US per person. All tests will be conducted within 72 hours prior to departure and will be co-ordinated by our team of resident
nurses.
In the very unlikely event a guest is confirmed as positive then provisions for the mandatory 14 day quarantine will be provided at the respective resort. For any extension to the original departure date that may be required to complete this quarantine period, a minimal charge of $200 per guest per night will be levied, to be paid by the guest on departure.
